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Cookies Policy

What are cookies?

A cookie is a small data file (not the edible kind) which is transferred to the cookie file of your web browser. Cookies are harmless text files. They can’t look into your computer or read any personal information or other material on your hard drive. Cookies can’t carry viruses or install anything harmful on your computer.

Each browser saves its own cookies so if you visit our website on a Chrome browser and search for a journey and then later visit our site on the same computer but on a Firefox browser, this journey won’t be remembered. If you go back to the Chrome browser, your recent searches will be remembered and displayed to you.

Should you wish to remove or not use cookies from our site you can learn how to do this below, however doing so will likely mean that our site will not work as you would expect.

How do we use cookies?

Cookies help us to provide you with a good experience when you browse our websites. They allow you to make full use of our online shopping and personalised features.

We don’t use cookies to collect or record information such as your name, address or payment details.

Here’s how we use cookies:

For essential technical reasons – such as keeping track of your current shopping session and enabling you to pay for your products in checkout

To distinguish you from other website users. This helps us to:

  • Remember you when you return and to personalise our website to you, such as saving your bag or remembering what you last viewed or searched for.
  • Target advertising towards you based on what you like and what you view and search for.

To collect statistical and analytical information about how visitors use our websites – so we can improve the way our sites work and to measure the success of our competitions and campaigns

To enable us to fulfil our contractual obligations to third parties – for example to pay a partner if you’ve made a purchase on one of our websites by following a link from their website.

What types of Cookies are on our websites?

We use the following cookies:

Strictly necessary cookies – These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping basket or make use of e-payment services.

Analytical/performance cookies – They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies – These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

Targeting Cookies – These cookies remember information regarding how you’ve used our websites and other websites, so that we can show you promotional and other targeted information based upon the things you like and what you’ve searched for and viewed.

Managing your cookies

You can manage your cookies through your browsers settings. You can turn theses off or on in the help section on your browser where you can set your browser to accept or reject all, or certain, cookies. Please note that some parts areas of our website may not function after you have changed these settings. Please note that Sunshine Soul Limited is not responsible for any changes to make to your device or browser, so you will be changing these settings at your own risk.

More information

If you would like more information on cookies, please visit – We would be more than happy to answer any questions you may have about cookies.

The Website uses the following cookies:

Google Analytics These cookies are used to store information, such as what time your current visit occurred, whether you have been to the site before, and what site referred you to the web page. These cookies contain no personally identifiable information but they will use your computers IP address to know from where in the world you are accessing the Internet. Google stores the information collected by these cookies on servers in the United States. Google may transfer this information to third-parties where required to do so by law, or where such third- parties process the information on Googles behalf. In order to provide website visitors with more choice on how data is collected by Google Analytics, Google has developed the Google Analytics Opt-out Browser Add-on. The add-on communicates with the Google Analytics JavaScript (ga.js) to stop data being sent to Google Analytics. The Google Analytics Opt-out Browser Add-on does not affect usage of the website in any other way. A link to further information on the Google Analytics Opt-out Browser Add-on is provided below for your convenience. For more information on the usage of cookies by Google Analytics please see the Google website. A link to the privacy advice for this product is provided below for your convenience. AdWords This cookie is used to track visits and orders placed from advertising on Google’s search and display network. This cookie is triggered when a user visits and makes a purchase via Google’s sponsored ads and is triggered on the confirmation page
Google Tag Manager These cookies are used to collect information about how visitors use the Sites. The cookies collect information in an anonymous form, including the number of visitors to the Sites, where visitors have come to the Sites from and the pages they visited.
FRONTEND This cookie holds your session ID on the server.
CUSTOMER This cookie is an encrypted version of the customer ID within the store.
CUSTOMER_INFO This cookie is an encrypted version of the customer group the customer belongs to.
CUSTOMER_AUTH This cookie tells us if you are currently logged on to the store.
Facebook Facebook use cookies. These are used to anonymously record that a user has clicked on a Facebook add link that referred the user to the Sites.
Hotjar Cookies Our site uses Hotjar, an analytics and feedback tool that helps improve your experience and the performance of our site. The analytical functions of Hotjar use cookies to measure and observe your behaviour on our website by collecting certain anonymous information such as an anonymised IP address, the type of device you use, which country you access our site from, the pages you visit and details about how you interact with the site (i.e. mouse movements, locations and clicks, and keypresses). No personal information is collected and wherever you can input personal information on our site Hotjar is disabled. The feedback function presents forms and surveys to allow you to comment on our site and cookies record which forms you have completed so we don’t keep asking you the same questions. Click here for more details about the information Hotjar collects and the Cookies used. To disable Hotjar click here (N.B. if you clear cookies on your browser or access our site using a different browser, or in private/incognito mode you will need to disable Hotjar again).

We’re constantly developing our site, so the cookies we use may change from time to time. If you’d like a list of the cookies we’re currently using, please use our Contact Us form.