Frequently Asked Questions
What are the delivery charges?
UK standard delivery – £1.99
Next day UK shipping – £6.99
Orders must be placed before 3pm Monday to Friday to qualify for Next day delivery.
Europe shipping £7.99 DPD Express
International shipping – £9.99 DPD express
Unfortunately we currently do not deliver on Sundays or bank holidays.
Orders placed over the weekend or bank holidays for next day delivery will be posted on the next working day.
Where do you ship in Europe?
Austria, Belgium, Bulgaria, Croatia, Czech Rep, Denmark, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Lithuania, Netherlands, Norway, Poland, Portugal, Romania, Spain, Sweden, Switzerland, Turkey
Do you ship internationally?
Yes we do however, if your order is delivered outside of the EU, it may attract import duty and local sales taxes, which customers will need to pay on receipt of parcel. These rules vary by country and your local government what these duty and custom chargers are. Any parcels returned to us due to custom charges being higher than expected, we reserve the right to minus all costs incurred.
How long will the delivery take?
Depending on the delivery options selected:
Standard Free delivery – Delivery time of 3 – 4 working days from date of dispatch
Next day UK shipping – Delivery time Next working day from date of dispatch
EU Standard shipping – Delivery time 2 – 7 working days from date of dispatch International shipping – Delivery time 2 – 7 working days from date of dispatch
Please note we work hard to meet all delivery times but sometimes delays occur – e.g postal/courier delays, busy periods, logistics or bad weather.
What happens after I have placed an order?
Once you have placed an order, an email will be sent with your order details (please check junk/spam folders). You will then receive another email confirming the order has been dispatched.
Do I need to sign for my delivery?
For Next day all items are sent via DPD and will be tracked. They will require a signature for delivery.
For Standard delivery items will be sent via Royal Mail tracked.
Do you have a size guide?
You can find information on our sizes here. (clickable link)
How secure is shopping in the Online Shop? is my data protected?
We use Premium encryption systems for potentially sensitive information, such as your name, address and other critically sensitive information like your credit / debit card details. Information passed between your computer and our website cannot be read in the event of someone else intercepting it.
I never received an email confirming my order?
Please check your spam/junk folders, if you still haven’t received an order confirmation please contact us at firstname.lastname@example.org
Can I return an item?
We want you to love your Sunshine Soul garment as much as we do however in the unlikely event that there is a fault we offer a no fuss free returns policy. You have 28 days to send your item back from purchase.
How do you return an item?
We offer free returns, please email email@example.com with your order number and we will organise a return for you.
What if my order doesn’t fit?
We will gladly exchange or refund any order within 28 days of receipt, provided the item is returned does not breach our return policy .
Where else can I find Sunshine Soul?
You can find us in selected Topshop stores or Next online.